Legal Information

Refund Policy

STL Tones Refund Policy

Due to the nature of STL Tones products being non-tangible digital goods, it is not possible to 'return' any of our products, therefore we do not offer any refunds or exchanges after purchase is completed. All sales are final, including non-digital items.

Promotions & Discounts

All offers, promotions, and seasonal sales are not retroactive. Discounts apply only to the products listed during the promotional period and cannot be applied to past purchases.

Subscription Refund Policy

For subscription products, including STL Tones software subscriptions (such as AmpHub, ControlHub, ToneHub or any future subscription services), refunds are not provided. Subscription charges are clearly communicated on our website product pages, during the checkout process, and with an email reminder for upcoming annual subscription payments.

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Privacy Policy

STL Tones Group – Privacy Policy  ·  Last update: 24 July 2024

Here at STL Tones Group, we take your privacy seriously. This privacy policy is designed to help you understand how STL Tones Group Pty Ltd (ACN 621 071 065) and its related companies (including STL Tones (US) Inc.) (we, our, us) may collect, use and disclose your Personal Information and what we do to comply with the Privacy Act 1988 (Cth) (Privacy Act).

We may review this policy from time to time. If we update this privacy policy, we will make the most up-to-date version of it available via our primary website (www.stltones.com) and any relevant secondary websites (individually and collectively, our Websites). Please contact our Privacy Officer (using the details in section 7 below) if you have any questions about this policy.

IF YOU DO NOT AGREE WITH ANY PART OF THIS POLICY, PLEASE DO NOT BROWSE, ACCESS OR USE ANY WEBSITE OPERATED BY US, DOWNLOAD ANY OF OUR PRODUCTS OR OTHERWISE ENGAGE IN OUR SERVICES.

1. Types of information that we collect and purpose of collection

At a high level, 'Personal information' means information or an opinion about an identified individual, or an individual who is reasonably identifiable. It may include your name, age, address and, in some circumstances, financial information. The kinds of Personal Information we collect and hold about you will depend on the circumstances of collection. For example:

• If you are a mailing list subscriber, we may collect contact details from you such as your full name, email address, country, postcode and year of birth.

• If you use our Websites, purchase a product license or subscription from us, we may collect information about you such as your date of birth, address, phone number, information about goods or services ordered, billing and payment details, any enquiries or complaints you have lodged with us, and your transaction history with us.

• In addition to the above, if you use our Websites, purchase a product license or subscription from us, we will also collect Usage Data, which means we will collect data in respect of your use, or interaction with our products, such data to include: which product you use, which part or "pack" within each product you use, the time spent using the particular product or pack, beginning and end date/time of such use.

• For recruitment purposes, we may collect and hold Personal Information about prospective employees, such as your tax file number, date of birth, driver's licence number and employment history. We may also need to collect sensitive information about you such as your membership in professional or trade associations and certifications from police checks. Unless the collection of sensitive information is permitted under Privacy Act, we will only collect sensitive information with your consent where that information is reasonably necessary for our business.

2. How we collect your Personal Information

We collect your Personal Information when you interact with us directly via our Websites and social media accounts. We also collect your Personal Information when you purchase a product from us, when you join competitions or giveaways organised by us, when you apply for a job with us.

Collection through social media platforms. When you interact with us using social media platforms, you may provide Personal Information to the operators of these social media platforms. Such information is subject to those operators' privacy policies. We are not responsible for the privacy practices and policies of these operators even if you accessed these platforms from our Websites. We encourage you to read and understand these operators' privacy policies before providing them with your Personal Information.

Collecting Personal Information from other sources. Sometimes we collect Personal Information about you from other sources where you have consented to the collection, where we are authorised by law to collect information, or where it is unreasonable or impracticable to collect that information from you personally.

If you apply for a position with us, we may collect your Personal Information from third parties such as recruitment service providers, referees, former employers, educational institutions and, if appropriate, health providers and police.

If we receive unsolicited Personal Information about you from a third party and it is clear to us that we should not have received that information, we will destroy or securely delete that information (if it is lawful and reasonable for us to do so).

Notification of collection of Personal Information from third parties. If we collect your Personal Information from third parties in circumstances where you may not be aware that we have collected your Personal Information, we will take reasonable steps to notify you of the collection and the circumstances that surround the collection.

Use of tracking tools. We may use cookies, Google Analytics, Hotjar and other similar tracking tools on our Websites to collect information about how you use our Websites. In particular:

a) Cookies are text files placed in your computer's browser to store your preferences. These cookies collect information on how you and other visitors use our Websites.

b) Google Analytics is a service which transmits website traffic data. It will not identify individual users and IP addresses with any other data held by Google.

c) Hotjar is a combination of various online tools that we use to track the behaviour of the people who use and visit our Websites.

We use tracking tools to maintain our site, identify and analyse trends, and to obtain broad demographic information. We may use or disclose the information transferred through cookies for our promotion or marketing purposes. If such data could be used cumulatively to personally identify you, we will notify you when we collect such Personal Information.

Most browsers are initially set to accept cookies or other tracking tools. If you prefer, you can set your browser to refuse these by selecting the appropriate settings or blockings, or deleting or disabling them in your browser or device permits. If you disable cookies, we cannot guarantee that our Websites will be fully functional.

You may opt out of Google Analytics if you disable or refuse cookies, disable JavaScript, or use the opt-out service provided by Google.

3. Use and disclosure

Use and disclosure of Personal Information. We use Personal Information for a variety of purposes to conduct our business, including:

a) to supply products and services to you;

b) to improve the products and services we supply to you and to others;

c) in respect of Usage Data, it may be used to calculate royalties due to third-party contributors to our good and services;

d) to provide you with access to the Websites;

e) to contact and communicate with you and engage in marketing campaigns (including in relation to your purchases, our competitions, and to provide you with information about our products and services);

f) to run our competitions and promotions;

g) to conduct market research and website development;

h) for internal record keeping;

i) to consider applications for current and future employment; and

j) to comply with legal and regulatory requirements (including, without limitation, providing Personal Information to law enforcement and relevant State and Territory authorities, when required to do so).

We will not use or disclose Personal Information we hold about you that was collected for a particular purpose for another purpose, unless:

a) you have consented to the use or disclosure of the information for another purpose; or

b) the use or disclosure is otherwise permitted under the Privacy Act or other applicable privacy legislation or regulation.

Direct Marketing. Direct marketing involves communicating directly with you for the purpose of promoting our goods or services. Direct marketing can be delivered by a range of methods including mail, telephone, email, SMS or social media.

We (or service providers engaged by us) may carry out direct marketing activities from time to time. You have a right under the Spam Act 2003 (Cth) to opt out from direct marketing and you can opt out at any time by emailing our Privacy Officer at legal@unifiedmusicgroup.com or by clicking the 'unsubscribe' link on any direct marketing communications.

Disclosure to third parties. We may disclose Personal Information about you to third parties in connection with the purposes described above (including for direct marketing purposes). This may involve disclosing Personal Information to entities including:

a) our associated entities, including (UNIFIED Music Group Pty Ltd and UNIFIED Investment Holdings Pty Ltd);

b) our business partners or joint venture entities in the music, entertainment and marketing industries;

c) our external service providers, including mail houses, couriers, payment processors or payment gateway providers and e-commerce website providers;

d) our professional advisers, such as auditors, insurers and lawyers;

e) debt collection agencies and credit reporting bodies;

f) law enforcement, government agencies and regulatory authorities (as required or authorised by law or a court/tribunal order); and

g) any other person where you have given your consent.

We take reasonable steps to ensure that these third parties are bound by privacy obligations in relation to your Personal Information. We will not sell, gift, rent or trade your Personal Information to anyone.

Disclosure overseas. In some circumstances, we may need to disclose your Personal Information to third party suppliers and service providers located overseas including PayPal, Stripe, Shopify, Klaviyo, Recharge Inc, Scaled Commerce, and Amazon AWS. The locations of these overseas entities include the United States, Canada, the United Kingdom and Europe. We take reasonable steps to ensure overseas recipients of your Personal Information do not breach the Privacy Act.

Our Websites contain features or links to websites and services provided by third parties such as social media platforms, e-commerce platforms, online streaming services and external payment gateways. These third-party service providers have their own privacy policies and may disclose your Personal Information to overseas recipients.

4. Protecting Personal Information

Storing Personal Information. We store your Personal Information in different ways, including in physical and electronic form on site and with third party storage providers.

We maintain physical, electronic and procedural security measures designed to safeguard your Personal Information and protect it from misuse and unauthorised access, disclosure or interference. For example, we may implement:

a) physical security measures for access to systems, including restricting access to authorised personnel only, control of access to buildings and use of user identifiers and passwords;

b) electronic security systems such as firewalls and data encryption, backup and recovery of systems, use of rostering, staff management and finance software, use of secure payment portals and Secure Socket Layer (SSL); and

c) procedural security measures, including imposing confidentiality obligations on employees, consultants and contractors, providing them with training and requiring them to comply with strict privacy and security policies and procedures including account decommissioning for exiting staff.

Security Breach. Although we take care with your Personal Information, we cannot 100% guarantee that there will not be any security breaches. To the extent permitted by law, we accept no liability for any breach of security or direct hacking of our security or any unintentional disclosure, loss or misuse of any information or data or for the actions of any third parties that may obtain any information or data.

What happens if we no longer need your Personal Information? If we no longer need your Personal Information for any purpose, we will take reasonable steps to destroy or permanently de-identify the information, unless the information is contained in a Commonwealth record or we are required by law, or a court/tribunal order, to retain the information.

5. Access to, and correction of, Personal Information

Access to Personal Information. You may request access to Personal Information we hold about you by contacting our Privacy Officer in accordance with the contact details set out at the end of this policy.

We will respond to a request for access within a reasonable time, and give you access in the manner you request, if it is reasonable and practicable to do so, unless an exception in the Privacy Act applies. For example, if providing this access may disclose information about another person and have an unreasonable impact on their privacy, we may need to refuse to grant you access.

We may need to verify your identity before we give you access to your Personal Information. Depending on the nature of the request, we may charge you a small fee to access that information.

Correct Information. It is your responsibility to maintain the accuracy and completeness of your Personal Information and that your failure to do so may impact our ability to undertake our various business functions, including processing your purchase of product and allowing you access to any of our goods or services.

You may request that we correct any information about you which you think is inaccurate, incomplete or out of date. We will respond to a correction request within a reasonable time.

If we correct your Personal Information that we have previously disclosed to another entity, and you ask us to tell the other entity about the correction, we will take reasonable steps to tell the other entity about the correction, unless it is impractical or unlawful to do so.

Refusal to allow access to, or correction of, Personal Information. If we refuse to allow you access to your Personal Information or to correct that information, then we will provide you with the reasons for our decision and will inform you of mechanisms available to complain about the refusal.

6. Anonymity

You have the option to remain anonymous, or to use a pseudonym when dealing with us where it is lawful and practical to do so. However, without your Personal Information we may not be able to provide you with our products and services.

7. Contact

Privacy Officer. If you have any questions in relation to our Privacy Policy or complaints about our privacy practices, or if you would like further information, please contact our Privacy Officer:

Mail: 51 Wangaratta St, Richmond VIC 3121 Australia
Email: legal@unifiedmusicgroup.com

When contacting us please provide as much detail as possible in relation to your question, comment or complaint. We will take any privacy complaint seriously and any complaint will be assessed with the aim of resolving any issue in a timely and efficient manner.

External complaint mechanism. If you are not happy with the outcome of the Privacy Officer's investigation or we have not replied to you within 30 days, then you can raise your concern with:

The Office of the Australian Information Commissioner
Telephone: 1300 363 992
Mail: GPO Box 5218 Sydney NSW 2001
Online: https://www.oaic.gov.au/privacy/privacy-complaints/

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Legal Disclaimer

Important information about the use of our website, products, and services.

All product names and trademarks are the property of their respective owners, which are in no way associated or affiliated with STL Tones. Product names are used solely for the purpose of identifying the specific products that were used during the STL Tones development process. The use of these names does not imply any cooperation or endorsement.

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Subscription Policy

Subscription Terms and Conditions for STL Tones products and services.

Cancellation policy

You can cancel your subscription or free trial at any time within your account on the STL Tones website.

Subscriptions

When you purchase a subscription there will be automatic recurring charges to your payment method. These are based on the subscription duration and frequency that you select (example: monthly or yearly). Your payment details will be stored securely and you'll be charged automatically.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there, or by signing in to your account on the STL Tones website. See our returns policy for more details on returns and refunds.

Free Trial (Try Before You Buy)

When you sign up for a free trial (try before you buy), we authorize your payment method. You will have a certain amount of time (the free trial length is listed on the website and in the checkout) to decide if you want to keep or cancel your product before any payments. Once the time period has passed, if you have not cancelled your product, we may charge your payment method and your subscription may begin.

Subscription Payments & Billing

STL Tones may change the price of subscriptions, including recurring subscription fees, from time to time and will communicate any price changes to you in advance. If you do not agree with a price change, you have the right to cancel your subscription via your account on the STL Tones website before the new price takes effect.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Cooling-off Rights for UK and EU Users

If you are based in the UK or EU, you may also cancel the following during the specified time period (each a "Cooling-off Period"):

(a) your subscription to the Service, within the first 14 days of signing up to that paid plan (or the free trial associated therewith) or upgrading your plan (when applicable);

(b) your purchase of any license within the Service (e.g. for a Plugin), within 14 days of that purchase; or

(c) any purchase of additional Credits, within 14 days of that purchase.

If you cancel your subscription, upgrade, or any purchase during a Cooling-off Period, we will reimburse in full the applicable payment you have made. However, if you use the Service in any way during a Cooling-off Period (e.g., by commencing a download of a Preset, or otherwise), you agree that you have expressly agreed to waive your cancellation rights and you will not be entitled to receive either a full or partial refund of the applicable payment you have made.

If you sign-up for a free trial you acknowledge that the relevant Cooling-off Period commences on the date of commencement of the free trial, and not on the date of STL Tones charging the Service Subscription Fee in accordance with these Terms; however, your cancellation and refund rights will not be lost by your use of Services for the purposes permitted within that free trial (e.g., auditioning, testing presets) during this Cooling-off Period.

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